Shipping Policy
Last updated: May 21, 2025
At Nova Runa Studio, we are committed to delivering your handmade crystal jewelry in a safe and timely manner. Below are the details of our shipping policies:
Domestic Shipping (Within Canada)
- We offer free standard shipping for orders over $100 CAD.
- Orders are typically processed and shipped within 2-3 business days.
- Standard shipping takes 7 business days for delivery.
International Shipping
- We ship worldwide! Shipping rates vary based on your location and the weight of your order.
- International orders are processed within 2-4 business days.
- Delivery time varies by country, typically taking 10-15 business days.
Order Tracking
- Once your order has shipped, you will receive an email with tracking information.
- Please note that shipping delays may occur during peak seasons or due to customs processing.
- Track Here
Shipping Fees
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Standard shipping is free for domestic orders over $100 CAD.
- For international orders, shipping costs will be calculated at checkout.
Customs & Import Duties
- International orders may be subject to additional customs fees, taxes, or duties. These fees are the responsibility of the customer.
- Please check with your local customs office for more details on fees that may apply.
Missing or Damaged Items
- If your order is missing or arrives damaged, please contact us immediately.
- We will work with you to resolve the issue as quickly as possible.
Order Changes or Cancellations
- If you wish to change or cancel your order, please contact us within 24 hours of placing your order. After that time, we may not be able to accommodate changes.
Local Pickup
- Coming Soon.