International Warranty
Last updated: May 21, 2025
At Nova Runa Studio, we take pride in the craftsmanship and quality of our handmade crystal jewelry. That’s why we offer a 6-month international warranty from the date of delivery on all of our products.
What Our Warranty Covers:
- Manufacturing defects (e.g. broken elastic string, loose clasps)
- Abnormal breakage under normal use
- Loose or detached stones/components
What It Does Not Cover:
- Normal wear and tear (scratches, fading, stretching)
- Damage caused by water, perfume, chemicals, or impact
- Lost, stolen, or intentionally damaged items
- Improper storage or cleaning
What We Offer:
If your item qualifies under warranty, we will:
- Repair the item (when possible)
- Replace the item (if repair is not possible)
- Provide store credit or a partial refund (if item is no longer available)
How to Make a Claim:
Please email us with:
- Your order number
- Clear photos of the item and the issue
- A short description of the problem
We aim to respond within 2–3 business days.
Additional Notes:
- Warranty is valid for the original purchaser only and is non-transferable
- Customers may be responsible for return shipping, depending on location
- Customized or altered products may have modified warranty terms
We stand behind every piece, so you can wear your crystals with confidence.